OKLAHOMA CITY — Looking to take your driver’s license test soon?
Don’t plan on Thursday.
The Department of Public Safety officials said all driver license exam stations statewide will be closed.
Thursday, every driver license examiner in the state will gather in one place for the first time in a decade.
Approximately 130 DPS employees will gather in Oklahoma City to undergo specialized training in customer service and to receive updates in legislation, commercial driver licenses and identification documents as well as policy changes among other things.
“Our current agency administration continues to push for a higher level of customer service for the citizens of Oklahoma and this is just one way we are going to comply with their direction,” Driver License Services Director Jeff Hankins said.
Hankins said in addition to employee training, their other major focus right now is to provide better and more efficient service through technological advancement.
“We are looking to drastically change the current driver license process by creating and implementing online applications and scheduling to help accommodate our customers,” Hankins said.
Hankins said he is also well aware of the need to hire more examiners across the state but satisfying those needs not only takes an ample budget but also sufficient time to educate new employees.
“Currently we have a five-week course in session to educate six new examiners who are desperately needed to help accommodate the public,” Hankins said. “Most people don’t realize the amount of training it takes for examiners to be able to issue a driver license; not to mention the days they will spend learning to recognize the various pieces of identification required to acquire a new license.”
Every examiner is taught legal aspects, commercial driver license information, policies and procedures and document recognition which is a week-long session including United States Citizenship and Immigration Services training.
Hankins said once the new examiners successfully complete the program, they are assigned to seasoned examiners for a period of time before going it alone.
“We want to provide examiners more training which, in turn, produces better service to the public,” Hankins said.