Carol Sharp's smile is a shadow of its old self.
She said, “Over the years I took a couple falls.”
So when a Groupon for a full dental implant package popped up in her inbox, she pounced.
“I had my daughter who was 38-years-old read it too on the computer and I said, 'Am I reading this right?' and she says, 'It sure seems like a full set to me mom,'" Carol said.
But that's not how the deal works.
The Groupon, valued right around $5,100, only covers services for one implant from Implants Express.
Implants Express and Groupon stand behind the web offer.
Here's Carol's dilemma.
She can't afford a full set of implants and Groupon is only willing to issue her a $2,399 credit since the company’s refund policy doesn't cover cases where a Groupon is not used with no fault to the business.
Carol said, “Everything I read, they offer a free refund if you're not satisfied and I'm not satisfied.”
At our request, Groupon took another look at Carol's file.
While the company doesn't feel its implant deal is misleading, keeping Carol happy is a priority, so they've decided to issue her a full cash refund after all.
Carol plans to eventually put the cash towards new teeth.
There’s something else for carol to grin about.
Another metro dentist heard about Carol's story and wants to help her smile again.
We'll keep you posted on her progress.
So how can you prevent a similar misunderstanding?
- Read the fine print
- Call the company directly to verify the details of their Groupon