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Glitch leaves metro businesses without phone service

OKLAHOMA CITY -- Some metro businesses were left without phone service because of a major glitch involving Cox Communications.  

Some Cox customers were without phone service all day Tuesday.

The company 1-800-2-Sell-Homes had nearly a dozen phone lines that were out of service.

Company spokesperson Paulette Kingston said they noticed the problem first thing Tuesday morning.

"The phones drive our business so we have a tough situation,” Kingston said.

 A Cox official did not say how many businesses were affected.

The company put into place a critical response plan to fix the problem as soon as possible.

Many local businesses informed customers about the phone problem through Facebook and Twitter.

Cox provided every phone line with a pre-recorded message to let customers know that the problem would be fixed.

Service to most if not all businesses has been restored.

Filed in: News

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