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Elderly woman powerless against security giant


EDMOND, Okla. — For Mary LeGrande, it started with a tiny beeping sound coming from her alarm system panel.

She bought the system from Brinks, which has since been bought out by security giant ADT.

The company sent a worker out several weeks ago to check on the beep.

According to LeGrande, the worker tinkered with the electrical breaker box outside her home and that’s when the major problems started.

The alarm no longer beeps but her $3,000 television no longer works properly her clothes dryer makes an unusual sound and her power goes on and off all day long.

It has been several weeks.

“It could have cost me my life, at least that’s what I was told by other companies,” LeGrande said.

Eventually ADT sent out a supervisor to help identify the problem.

LeGrande said the supervisor was shocked by the handiwork of his co-worker, the previous repairman.

“He called his boss and he told his boss, ‘My God you’re not going to believe what I found out here. This is a mess! I don’t even know where to begin.’ He just kept shaking his head,” LeGrande said.

A TV repairman has inspected the television and said the TV needs to be replaced.

OG&E workers have looked at her utility meter.

They said the meter is in perfect working order and her problems must stem from the breaker box or internal electrical wiring.

We contacted ADT for a response to Mary LeGrande’s complaints about the security company.

Late Tuesday afternoon they sent this statement: 

“We are investigating Ms. LeGrande’s concerns and working with our insurance company to remedy her situation. We will continue to stay in contact with her to ensure we resolve her issues.”