OKC, Tulsa bank warning customers about thieves posing as employees

Credit cards

OKLAHOMA CITY- A bank with multiple locations across Oklahoma City and Tulsa is warning customers about thieves posing as bank employees.

Recently, customers and non-customers of First Fidelity Bank have received fraudulent phone calls from people claiming to represent the bank and asking about their debit card information.

The bank says it has received numerous reports over the past 24 hours.

First Fidelity is urging all bank customers to never give out personal or banking information over the phone.

“We want to remind our customers that we will never contact them directly for bank account information,” said Lee Symcox, president and CEO of First Fidelity Bank. “If you’re concerned that your First Fidelity Bank debit card, credit card or bank account has been compromised, it’s important you contact us immediately. The sooner we know what’s happened, the better we can rectify the situation.”

Authorities say there are a few tips you should follow if you suspect you’ve been the victim of fraud.

  • Trust your instincts. If it doesn’t seem plausible, it probably isn’t.
  • Banks will never call and ask you to provide any account numbers or other personal identification numbers over the phone. This is a clear red flag and a sign that you may be part of a scam. Never share information with a caller.
  • Should you receive a call like this, hang up and call your bank’s customer service line or go to a bank branch to report the incident.
  • If you have already given your information over the phone, contact your bank immediately. They will be able to guide you through the necessary steps to help you protect your finances.

“The best way to guard against bank fraud is to use common sense,” Symcox said. “Your personal banking information is yours and you need to protect it. If the activity, call or website seems suspicious, trust your instincts and reach out to your bank for advice on next steps.”

First Fidelity Bank customers who want to report fraud or have questions can call (405) 416-2223.