MOORE, Okla. - A couple, who survived the Moore tornado, is out several thousands of dollars after they hired a company to repair their home. The company is called Oklahoma Restoration.
The family ended up hiring the company and later cancelling the project. Now they're still waiting for the company to pay them back.
Inside their storm cellar, Millie and Rocky Stone watched the May 20th tornado rip through their neighborhood on their security system.
"It was unbelievable," said Millie. "I screamed."
A tornado's power is still visible in the neighborhood of leveled lots, boarded up homes, and bent street signs.
"There's not a day goes by I don't cry because the stress, the stress we're going through trying to repair," said Millie.
She and her husband relied on Oklahoma Restoration to repair their damaged roof, siding and brick. They say they paid $6,600.72 down. That's half of the total cost. It was also a portion of their insurance money.
The Stones signed a contract with Oklahoma Restoration at the end of July. The family says workers showed up and did three days worth of work inside the home, but they never showed up again to do any of the other jobs.
Oklahoma Restoration's Lead Catastrophic Specialist, Jason Ventimiglia, says he planned on coming back but was waiting on supplies.
"I kept calling him," said Rocky.
The couple says when they couldn't get the company to answer their calls, they decided to stop the job.
"I said, 'No, jason, I don't want you doing my work.' I said, 'I need you to come over and sit down with me.' and I said, 'I'm going to be fair with you. I will pay you for what work you've done, and I want the rest back.'," Rocky Stone explains.
Week after week, they've waited for their money. Now they're concerned.
"We don't have the money to do our roof now," said Millie.
NewsChannel 4 called Jason Ventimiglia.
He said, "By law, ma'am, I have 60 days to return their money, and I'm going to give it back to them within 30. So, I really haven't done anything wrong."
We checked with the Attorney General's Office about that 60 day grace period.
Spokesperson Diane Clay told us, "There is not a law that sets a time limit on when funds should be returned. Typically, that is a company policy that is included in the contract with the homeowner."
The Stones can't find anything in the contract citing a return policy on their deposit. NewsChannel 4 also found nothing.
Three days later, reporters spoke with Ventimiglia again. He admitted he has the Stone's money, but now says he won't return it because the couple contacted NewsChannel 4.
"They seen the devastation. They seen the pain people are going through, and yet they've done this," said Millie, "I don't understand."
The family filed formal complaints against the company through the Better Business Bureau and the Attorney General's Office.