UPDATE: Food stamp system back up after Saturday outage

Posted on: 12:30 pm, October 12, 2013, by , updated on: 07:53am, October 13, 2013

UPDATE: 6:55 p.m. Saturday

According to a statement by Xerox, the EBT system should be available in Oklahoma and the 16 other states that were affected by the outage Saturday.

XEROX STATEMENT:

“Beneficiary access to programs such as SNAP, TANF, and other programs has been restored to the 17 States where Xerox provides EBT service. Re-starting the EBT system required time to ensure service was back at full functionality.

Beneficiaries who required immediate access to their benefits could work with their local merchants who could activate an emergency voucher process where available. We appreciate our clients’ patience while we resolved this issue and apologize for any inconvenience. We realize that access to these benefits is important to families in the states we serve.

We continue to investigate the cause of the issue so we can take steps to ensure a similar interruption does not re-occur.”

UPDATE: 4:25 p.m. Saturday

XEROX STATEMENT:

“During a routine test of our back-up systems Saturday morning, Xerox’s Electronic Benefits Transfer (EBT) system experienced a temporary shutdown.

While the system is now up and running, beneficiaries in the 17 affected states continue to experience connectivity issues to access their benefits. This disruption impacts EBT beneficiaries who rely on the system for SNAP and WIC.

Technical staff is addressing the issue and expect the system to be restored soon,” Says Karen Arena.

UPDATE: 3:00 p.m. Saturday

“Xerox is working on the problem and planned a further statement later Saturday,” Says Karen Arena, spokes woman for Xerox

OKLAHOMA- Reports of the EBT System being down in Oklahoma are concerning to the more than 600,000 Oklahomans that use it. NBC News confirms that Oklahoma is not the only state experiencing trouble with EBT systems.

“Xerox, which is the vendor for the EBT systems across Oklahoma and other states, experienced a power outage that caused the system to go down,” says Sheree Powell, Director of Communications for Oklahoma Department of Human Services.

They are aware of the problem and are rebooting the system.

56 comments

  • jerry says:

    I’ve seen signs in parks stating not to feed the animals because they will become dependent on the food and will not want to fend for themselves.

  • Amy says:

    It was not a system glitch. I live in MIchigan and work at walmart and we were told to only take 50 dollars, however customers were getting 100′s of dollars in food with their card, for free because there was no balance on the card, it was accepting any amount of food.

  • Anessia says:

    Quitman,ms is to the world is to the end yal its been reak

  • James says:

    The Republicans want the business owner to make more money because it benefits the worker. So to that end they reduce business taxes and lower worker wages. Obviously, the worker must be ignorant if he don’t understand how lower wages helps him just so the owner of the business makes more money

    • Willy says:

      Not raising the minimum wage is not the same as lowering worker wages. I love how Democrats pull that same old tired argument.

  • Lyssa says:

    How come every time something goes wrong Obama is blamed…I’m not a huge fan but I don’t think he’s the blame for everything including this…it’s a technical difficulty owned up to by the company Xerox. Not all people use Snap benefits for bad. My mother had to use them to take care of her 3 daughters and that’s exactly what she done, I never once witnessed her use them for anything other than that. Stop blaming people for everything it’s so stupid. It’s a technical problem that has left a lot of people without food. Hopefully it gets fixed soon. Xerox not only handles the SNAP cards but debit cards as well and last time I checked people couldn’t use those either

    • Tim says:

      I agree With you i am On Disability and have Three in My family and we have to use the Snap benefits Cause SSI Doesn’t even cover the Cost Of food. and I am In noway Misusing What I Need to live on!

  • val says:

    Dies anyone jnow when it will back up in Calif

  • val says:

    Does anyone know when it will be back up in California

  • jessica says:

    Do you mean the money that pays the bills?

  • Neal says:

    The root cause of everyone blaming President Obama is Hate. I bet if Ex President Bush would have brought the same health care reform, it would have been the best thing since slice bread.

    • Willy says:

      So you’re saying that if it wasn’t for racism, Obama would be the first leader in the entire history of the human race to have a one hundred percent approval rating?

  • Jina Bell says:

    This is in there plan people this is all in the bible everything thats going on rite not its not just Obama its all of them the world its goin to end real soon people open ur eyes they no what there doing

    • elaine says:

      Amen!!! the government has got us shut down right now, and that is the way it is going to stay. Your so right about the bible, And those who don’t believe in the Bible, you have something coming to you.
      But I do wish those who need the extra help, and is working and trying to provide for their families, and those who are diabled, eldery,
      and the military and their families, would not be affected by this government!!!!. May God take care of all of those families in need and help provide for them.

  • themagician66 says:

    lot’s of people knew about this two weeks ago so yes! they need a new story!!!!! and it’s not just Obama it’s the whole circus in Washington.
    this is part of the plan.

  • Jana Riley says:

    oklahoma effected too

  • tina says:

    will can ever one say thank you to obama this all has to do with obama care

  • Daniela says:

    Walmart is not out in California only major food carring store like food 4 less so call ur local walmart to see if your able to buy good there for now

  • Kimberly Leffelman says:

    With so many that depend on the snap benefits, that is a critical program that should be highly protected from outages and if there is a change that needs to be made schedule it on non-peak times. I work and I get Link benefits with two kids that depend on me to bring home a meal. How would they like not getting a payckeck to put that lobster on the table and line it with their favorite champaign, I am very confident they would be making sure that did not happen.

  • Missy says:

    I would think it would be fixed by now. It’s been all day.

  • Missy says:

    Is oklahoma working yet?

  • Jai Jai says:

    This is Obama doing

  • angie says:

    I hope tbey fix this issue cause if not people well start killing and stealing. .

  • jesss says:

    i dont understand that they say its not with the goverment shut down when last week they said this was gonna happen with ebt,wic so they need to fix there story. now there saying they havine problems with the machines krazy

  • Michigan went down at noon today

  • Queenie says:

    Ohio is down as well

  • Crystal Arrington says:

    North Carolina Also

  • fenty triany says:

    Same here in Philadelphia

  • Sue says:

    People please be self reliant

  • Donna Wilbur says:

    so far only store not effected in Maryland was GIANTS …Walmart is ok if ur order is under $50.00

  • melanie says:

    Florida was down last month for 1 day due to EBT program switching vendor. All systems were down while system updates were being made. Fortunately we, ebt recipients, were told before hand via news & notices from stores so there was not any widespread panic. Im in Iowa right now and even though systems down here, Florida ebt is running. Please dont panic.

  • Michelle says:

    Oklahoma as well

  • Kaleisa says:

    Georgia is down as well

  • Elizabeth says:

    California is out!!

  • Linda Gardner says:

    Louisiana is down too

  • Not true, debit card system is STILL down, too!

  • Greg says:

    california EBT systems are down as well

  • Sara says:

    Same here in Iowa.

  • bbg says:

    NEW JERSEY TOO!

  • Tom J says:

    Riots in Detroit because of outage on food stamps!

    • clem says:

      Hateful

    • ray says:

      As long as our nation is dependent on the government for food, clothing, housing…they own us…if they take it away and we cry…they own us…like another world leader said when he tried to dominate the world..”give them what they want, make them dependent on us, and we will take their freedoms away an inch at a time so they won’t notice it until it is too late,,, we will test them by holding it back from them, and when they are hungry and riot, we will take it away for a period of time until they learn to obey and be grateful when we give it back to them…then we will own them and they will be ours to do our will..and they will not fight back, because we have taken their will and desire to fight and fend for themselves…we will conquer them quietly, slowly….” Remember what hitler told his troops? Beware of the consequences of becoming use to the government taking care of you and supplying your milk and honey …beware…

  • Kristen says:

    Here in Oklahoma they are still off

  • Kiki says:

    Illinois too.

  • CeeCee says:

    Maryland has been effected too

  • Skylar says:

    I’m in Iowa…seems everybody here is effected too.

  • justice says:

    Let me know

Comments are closed.