UPDATE: Food stamp system back up after Saturday outage
UPDATE: 6:55 p.m. Saturday
According to a statement by Xerox, the EBT system should be available in Oklahoma and the 16 other states that were affected by the outage Saturday.
“Beneficiary access to programs such as SNAP, TANF, and other programs has been restored to the 17 States where Xerox provides EBT service. Re-starting the EBT system required time to ensure service was back at full functionality.
Beneficiaries who required immediate access to their benefits could work with their local merchants who could activate an emergency voucher process where available. We appreciate our clients’ patience while we resolved this issue and apologize for any inconvenience. We realize that access to these benefits is important to families in the states we serve.
We continue to investigate the cause of the issue so we can take steps to ensure a similar interruption does not re-occur.”
UPDATE: 4:25 p.m. Saturday
“During a routine test of our back-up systems Saturday morning, Xerox’s Electronic Benefits Transfer (EBT) system experienced a temporary shutdown.
While the system is now up and running, beneficiaries in the 17 affected states continue to experience connectivity issues to access their benefits. This disruption impacts EBT beneficiaries who rely on the system for SNAP and WIC.
Technical staff is addressing the issue and expect the system to be restored soon,” Says Karen Arena.
UPDATE: 3:00 p.m. Saturday
“Xerox is working on the problem and planned a further statement later Saturday,” Says Karen Arena, spokes woman for Xerox
OKLAHOMA- Reports of the EBT System being down in Oklahoma are concerning to the more than 600,000 Oklahomans that use it. NBC News confirms that Oklahoma is not the only state experiencing trouble with EBT systems.
“Xerox, which is the vendor for the EBT systems across Oklahoma and other states, experienced a power outage that caused the system to go down,” says Sheree Powell, Director of Communications for Oklahoma Department of Human Services.
They are aware of the problem and are rebooting the system.