UPDATE: Food stamp system back up after Saturday outage

UPDATE: 6:55 p.m. Saturday

According to a statement by Xerox, the EBT system should be available in Oklahoma and the 16 other states that were affected by the outage Saturday.

XEROX STATEMENT:

“Beneficiary access to programs such as SNAP, TANF, and other programs has been restored to the 17 States where Xerox provides EBT service. Re-starting the EBT system required time to ensure service was back at full functionality.

Beneficiaries who required immediate access to their benefits could work with their local merchants who could activate an emergency voucher process where available. We appreciate our clients’ patience while we resolved this issue and apologize for any inconvenience. We realize that access to these benefits is important to families in the states we serve.

We continue to investigate the cause of the issue so we can take steps to ensure a similar interruption does not re-occur.”

UPDATE: 4:25 p.m. Saturday

XEROX STATEMENT:

“During a routine test of our back-up systems Saturday morning, Xerox’s Electronic Benefits Transfer (EBT) system experienced a temporary shutdown.

While the system is now up and running, beneficiaries in the 17 affected states continue to experience connectivity issues to access their benefits. This disruption impacts EBT beneficiaries who rely on the system for SNAP and WIC.

Technical staff is addressing the issue and expect the system to be restored soon,” Says Karen Arena.

UPDATE: 3:00 p.m. Saturday

“Xerox is working on the problem and planned a further statement later Saturday,” Says Karen Arena, spokes woman for Xerox

OKLAHOMA- Reports of the EBT System being down in Oklahoma are concerning to the more than 600,000 Oklahomans that use it. NBC News confirms that Oklahoma is not the only state experiencing trouble with EBT systems.

“Xerox, which is the vendor for the EBT systems across Oklahoma and other states, experienced a power outage that caused the system to go down,” says Sheree Powell, Director of Communications for Oklahoma Department of Human Services.

They are aware of the problem and are rebooting the system.

56 comments

  • jerry

    I’ve seen signs in parks stating not to feed the animals because they will become dependent on the food and will not want to fend for themselves.

  • Amy

    It was not a system glitch. I live in MIchigan and work at walmart and we were told to only take 50 dollars, however customers were getting 100’s of dollars in food with their card, for free because there was no balance on the card, it was accepting any amount of food.

  • James

    The Republicans want the business owner to make more money because it benefits the worker. So to that end they reduce business taxes and lower worker wages. Obviously, the worker must be ignorant if he don’t understand how lower wages helps him just so the owner of the business makes more money

    • Willy

      Not raising the minimum wage is not the same as lowering worker wages. I love how Democrats pull that same old tired argument.

  • Lyssa

    How come every time something goes wrong Obama is blamed…I’m not a huge fan but I don’t think he’s the blame for everything including this…it’s a technical difficulty owned up to by the company Xerox. Not all people use Snap benefits for bad. My mother had to use them to take care of her 3 daughters and that’s exactly what she done, I never once witnessed her use them for anything other than that. Stop blaming people for everything it’s so stupid. It’s a technical problem that has left a lot of people without food. Hopefully it gets fixed soon. Xerox not only handles the SNAP cards but debit cards as well and last time I checked people couldn’t use those either

    • Tim

      I agree With you i am On Disability and have Three in My family and we have to use the Snap benefits Cause SSI Doesn’t even cover the Cost Of food. and I am In noway Misusing What I Need to live on!

  • Neal

    The root cause of everyone blaming President Obama is Hate. I bet if Ex President Bush would have brought the same health care reform, it would have been the best thing since slice bread.

    • Willy

      So you’re saying that if it wasn’t for racism, Obama would be the first leader in the entire history of the human race to have a one hundred percent approval rating?

  • Jina Bell

    This is in there plan people this is all in the bible everything thats going on rite not its not just Obama its all of them the world its goin to end real soon people open ur eyes they no what there doing

    • elaine

      Amen!!! the government has got us shut down right now, and that is the way it is going to stay. Your so right about the bible, And those who don’t believe in the Bible, you have something coming to you.
      But I do wish those who need the extra help, and is working and trying to provide for their families, and those who are diabled, eldery,
      and the military and their families, would not be affected by this government!!!!. May God take care of all of those families in need and help provide for them.

  • themagician66

    lot’s of people knew about this two weeks ago so yes! they need a new story!!!!! and it’s not just Obama it’s the whole circus in Washington.
    this is part of the plan.

Comments are closed.


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