UPDATE: UPS working to clear UPS backlog by the end of today
UPDATED 9:01 a.m. Friday
Updating the situation of backed up holiday deliveries, UPS and Fed Ex employees spent yesterday scrambling to deliver packages that didn’t arrive in time for Christmas.
The shipping companies blamed the delays on bad weather and a surge of last minute online sales.
Analists say the shortened holiday season was another factor that led to late deliveries.
The companies say they hope to have all packages delivered by the end of the day today.
Thousands of UPS customers are hoping to get their packages today after a backlog caused their deliveries to be delayed.
Online retailers like Amazon often guarantees delivery by a certain date, especially during the holidays.
Santa wasn’t the only one racing against the clock to get packages to homes Tuesday night. UPS was too.
But the company’s backlog left some Americans with gifts missing from under the Christmas tree Wednesday morning.
In a statement, the company explained that “the volume of air packages in our system exceeded the capacity of our network immediately preceding Christmas so some shipments were delayed.”
“We know how hard it is for everyone to receive their holiday packages, and we’re working around the clock to resolve this issue,” Black said.
The delay looks bad for online retailers like Amazon that promised customers their orders would arrive by Christmas.
Now, Amazon is trying to make amends.
The retail giant emailed those affected, citing a quote “failure in the UPS trandportation network.”
They pleged to refund shipping costs and provide $20 dollar gift cards to some shoppers.
The company now says it plans to review their shipping partners’ holiday performance.