‘What’s in your wallet’ can cause a knock on your door, company says it can confront cardholders at home, at work
LOS ANGELES – When you get into a pickle with your finances, you may receive frustrating phone calls from debt collectors and companies about your bills.
However, the fine print for at least one company is going even farther to get those balances paid.
According to KTLA, Capital One recently sent a contract update to cardholders, alerting them that company representatives are able to confront you face-to-face about those unpaid bills.
The update says, “we may contact you in any manner we choose.”
It went on to say that contact may include calls, emails, texts, faxes or a “personal visit.”
According to the LA Times, the company may also “suppress caller ID and similar services and identify ourselves on these services in any manner we choose.”
While several customers became concerned about the move, CNN Money says representatives will not show up to your home or business.
According to a statement that was sent to CNN, the company does “not visit cardholders or send debt collectors to their homes or work.”
Officials say the rules are the same that are sent to people who purchase items that may be repossessed.