A smart thermostat and smoke alarm company has stopped selling one product because it may put families at risk.
Nest, maker of connected home appliances, has halted sales of its Protect smoke and carbon monoxide detector due to a flaw that could cause it to be unintentionally disabled.
“We observed a unique combination of circumstances that caused us to question whether the Nest Wave (a feature that enables you to turn off your alarm with a wave of the hand) could be unintentionally activated. This could delay an alarm going off if there was a real fire,” says Nest’s CEO, Tony Fadell.
The company says they discovered the problem during recent lab tests and they are working to solve the issue with the alarm’s software.
Customers who already own the alarms are asked to contact the company.