Starbucks employee fired after epic Facebook rant
QUEENS, N.Y. — An employee at a Queens Starbucks was fired after a video of her berating and yelling at customers was posted to Facebook.
The video begins with the employee screaming at the customer, seemingly over a “straw.” When the customer asks to speak to the manager, the employee continues to yell, saying she is the manager.
“Get out!” she yelled. “You’re not going to be served here.”
The customer, Ruby Chen, wrote about the experience on her Facebook page Friday, saying the ranting “manager” was actually a shift supervisor and has since been fired. The district manager contacted her and offered her a $100 gift card.
The customer behind her, Pennapa Castro, posted the video to Facebook Tuesday, writing “too much attitude at Starbucks.”
The incident happened at the shop on 86-51 Broadway in Elmhurst, according to Pix11.
After Chen ordered a Frappuccino with a “special” (cookie) straw, she didn’t hear a different employee ask her name as she pulled up her Starbucks app on her phone to pay, she wrote. Chen said the shift supervisor, Melissa, then shouted “Hellooo.”
“Sorry I don’t hear you, but you don’t have to yell,” Chen said of the incident on Facebook, adding that she still doesn’t know what set her off.
Melissa then moved the scanner away from Chen, not allowing her to pay, and accused her of trying to steal the straw in her hand and holding up the line of the crowded Starbucks, Chen wrote.
When other customers came to Chen’s defense, the shift supervisor then shifted the focus of her rant on them.
“Bye, bye,” she said with her hands up, dismissing them. “Get the (expletive) out of here.”
Starbucks’ district manager apologized to Chen, saying they take the matter very seriously.