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Some MidFirst Bank customers left in the dark on Black Friday

OKLAHOMA CITY -- Hundreds of MidFirst Bank customers were left in the dark this Black Friday when the money that they deposited didn't make it into their accounts.

“Every store that I went to has been well,” said Gain Ashley Andrews.

Black Friday kicks off the official start of the holiday shopping season, and customers were grabbing those big item deals early. Electronics, toys and even clothing were hot ticket items on Friday morning.

Myrna Cook said the deals were so great she couldn't pass them up.

“I sure did, in fact I come for one pair and got three,” said Cook.

However, the experience hasn't been too jolly for everyone.

On Friday morning, MidFirst Bank customers were welcomed at the registers with insufficient funds. Shoppers we caught up with couldn't believe it.

“Give them a raincheck because it's not their fault, it's the bank that has something going on, give them a raincheck,” said Ashley Andrews.

Deposits that should have been credited to accounts were not showing up on the biggest shopping day of the year.

MidFirst Bank blames the problem on a third-party vendor.

“I would be disappointed, very disappointed,” said Andrews.

When News 4 asked for the name of the vendor, MidFirst Bank refused to give the name, do an on camera interview or tell us how many people were affected.

“I would probably be upset for a minute,” said Cook.

"We worked with them quickly and aggressively to resolve this issue," Derek Caswell, the director of marketing at MidFirst Bank told News 4.

"We apologize for the inconvenience."

“Very disappointed, and I don't know if would say, 'Oh, what do I do? Guess I got to get another card. I got to go see what I can do.' Just never know until that shoe fits you,” said Andrews.

The problem was resolved early Friday and the bank will cover any overdraft fees caused by the issue so that the customers are not impacted.