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Woman claims hospital room was infested with bugs

OKLAHOMA CITY - A metro mom says her bathroom in the maternity ward at a local hospital was infested with bugs.

Grace Randolph says she delivered her baby at The Children’s Hospital at OU Medical Center.

Randolph says she had a complicated delivery and her baby was in the neonatal intensive care unit.

During that time, she was recovering in her room in the maternity ward.

"When I went in the shower, there were just little bugs everywhere," said Randolph.

In a video taken by Randolph, what appears to be small insects can be seen on the wall.

Randolph says the hospital staff bleached the several hours after she complained, but otherwise didn't seem to care.

"They said that they could spray the room after I left and that was the other part I was unhappy with, was while I was waiting, I wasn't offered a clean place to shower or another room," said Randolph.

She also says when she was able to have her delivery surgery, the staff had another patient’s records and file—not hers.

"The anesthesiologist was going over all of my information. All of the questions were wrong and she said to just trash to the record," said Randolph.

The Children's Hospital at OU Medical Center sent KFOR the following statement:

"Cleanliness and patient safety are top priorities at The Children’s Hospital at OU Medical Center. We take these types of complaints seriously and work hard to deliver the high-quality care our patients deserve. As soon as the hospital became aware of the situation, our staff took swift action. We appreciate any opportunity to improve while continuing in our mission to improve the lives of Oklahomans."

The hospital couldn't comment on the alleged records issue due to HIPAA.