Too fat to travel? Man rejected by plane, train and cruise ship finally bound for home
UPDATED 5:32 p.m. – He’s been turned down by planes, trains and even a cruise ship in his quest to return home — and his family says it’s because he has been deemed too fat to travel. Now Kevin Chenais’ long and fitful journey is coming to an end.
A ferry company accepted Chenais on Wednesday for a trip across the English Channel, one of the last obstacles to his homecoming in the French town of Ferney-Voltaire.
Chenais, who weighs 500 pounds, says he has been repeatedly refused transport over the past two weeks as he sought to get home to France from the United States. P&O Ferries offered to take him in his ambulance aboard the Spirit of Britain on Wednesday, the final hurdle keeping him from his home near the Swiss border.
Original story – A French family has been stranded in Chicago for about a week after British Airways deemed a man too fat to fly.
A British Airways spokesperson confirmed the airline was unable to let Chenais on a flight from Chicago to France because of safety issues.
“Our customer service team worked diligently to find a solution and have exhausted all options,” the airline said in a statement. “Unfortunately it is not possible to safely accommodate the customer on any of our aircraft and the family has been offered a full refund.”
Chenais traveled to the United States about a year and a half ago for treatment of a hormone disorder at the Mayo Clinic. He put on weight during his stay in the U.S.
British Airways said they remained in regular contact with the family to discuss other options and provided hotel accommodation and food throughout the incident. They also offered the family a full refund.
Airline spokeswoman Caroline Titmuss said the decision on whether a person can fly is made on a case-by-case basis and said they ask that passengers contact British Airways to discuss their specific concerns.
“We treat all customers fairly and, where possible, we do not restrict seating options,” she said in an email. “Decisions are based on whether we can safely transport someone — that is our top priority.”
The Chenais family said they will now take a train to New York City and will board a Queen Mary