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New survey shows what residents think of Oklahoma City

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Downtown Oklahoma City

OKLAHOMA CITY – A new survey shows Oklahoma City residents have a very positive perception of the city.

According to the survey, 78 percent of metro residents say our city is moving in the right direction, putting us well above the national average in city satisfaction.

The citizen satisfaction survey found eight out of ten Oklahoma City residents think this is a good place to live, raise children, and work.

Satisfaction is highest with fire, ambulance, and police services.

The most dissatisfaction is with the city street maintenance and public transportation.

“Oklahoma City continues to set the standard of quality for City services for large U.S. cities,” Tatham said.  “While there are some differences for specific services, overall satisfaction with City services is generally high in most parts of the City. The City continues to do a good job of equitably providing city services to residents in all areas of the city.”

Citizen satisfaction with the City’s appearance and image, overall quality of City services and how well the City is planning for growth rated well above national averages.

  • Sixty-six percent of citizens surveyed were satisfied with the overall quality of City services provided, ranking Oklahoma City 18 percent above the national average for large cities in the United States.
  • Residents ranked how well the City is planning growth at 28 percent above the national average.
  • The City’s communications with the public ranked 14 percent above the national average.

Other survey results show:

  • Citizen’s overall satisfaction with public safety is generally higher in Oklahoma City than other larger cities. Nine out of 10 residents were satisfied with the quality of fire service; eight out of 10 were satisfied with ambulance services and seven out of 10 were satisfied with police service.
  • Most residents are satisfied with City Utility Services.  Eight out of 10 residents are satisfied with residential trash collection, bulk item pick-up and water services.
  • Residents were most satisfied with the enforcement of yard parking in neighborhoods and sign enforcement.
  • Thirty-one percent of residents were satisfied with the convenience of public transportation in Oklahoma City, an increase of four percent from 2013.

The survey showed residents were least satisfied with the condition of city streets and rated the maintenance of city streets as the number one priority that should be addressed in the next two years.

Residents also felt the flow of traffic/ease of getting around town and the quality of police services were important for the city to emphasize over the next two years.

Click here to view the full survey results.