UPDATE 12/1/15: For months now our team’s been keeping close tabs on an ongoing dispute between a Moore firefighter and the contractor he hired to install his new wood floors.
We found hollow spots and the floors buckling in Clayton and Lacey Hart’s home.
Contractor Michael Clark couldn't tell them or us what happened, but claims he installed the floors correctly.
Tuesday both sides were at the Cleveland County courthouse hashing out things and it looks like mediation and our involvement did the trick.
“I think I could sense a weight lifted off everybody's shoulders once it was agreed upon,” Clayton said. “I think everybody was happy about what was agreed upon. It was fair.”
Remember, Clark filed a lien against the hart's property demanding payment for the unsatisfactory job.
As part of the new agreement, Clark will remove the lien and write the Harts a settlement check.
“We're happy,” Clayton said. “It's a relief, especially in time for Christmas, to just be done with it all.”
Clark tells the In Your Corner team he's also relieved to put this mess behind him.
MOORE, OKLA. - Clayton Hart’s knuckles are sore.
His brand new wood floors are buckling and there are hollow spots everywhere.
The firefighter says Michael Clark of Mike's Flooring didn't properly roll the floors, failed to test the moisture in the slab and used the wrong adhesive glue.
“On A to Z he missed step A,” Clayton said.
That's important because it voids out the warranty for the wood and glue, meaning the flooring manufacturer doesn't have to replace the floors now and that’s not all!
Clayton says right after the floors were installed he returned to his home to find the place caked in cement dust.
“Everything was [covered] in white,” Clayton said.
Breathing in the cement dust can really make you sick.
The dust got all over their family’s furniture and inside their appliances and on their son’s toys and irreplaceable family heirlooms.
Michael Clark's insurance paid tens of thousands of dollars for cleanup and to replace the refrigerator, but won't touch the wood floors because Clark's policy doesn't cover poor installation.
Clark claims he did the installation the correct way and was willing to repair the hollow spots, just not replace the floors.
Lately though he's been ignoring the Harts and us.
Clayton hasn’t paid Clark yet.
“I want him to reimburse me for the floors,” he said. “That's all I want. I want him to rip them out.”
Clark won't do that, so we asked a second floor company to stop by the Hart's home and run tests.
Steve Vandrilla and Metro Flooring & Design ripped out the old floors and replaced them with brand new ones at half the cost.
Clayton said, “The job was done how it was supposed to be.”
Now the firefighter and his family is protected.
“We give a formal warranty of 3 years on labor alone and if there's a problem later, it's a relationship. We're friends. If he has trouble, we're going to come out and help him,” Vandrilla said.
The family's problems though are far from over.
Michael Clark is suing them for payment.
“After all this he ruins almost $9,000 worth of floors and then he's going to file a lien on our house,” Clayton said.
The family recently filed its own suit against Clark.
We'll let you know how things play out.
Remember purchasing wood floors can be really expensive.
You want to make sure the installation is covered through a warranty from the company you're purchasing the floors from.
Getting everything, including the warranty, in writing is a must!