Starbucks stores are now open to all — no purchase necessary.
The company informed US employees on Friday people can gather in their cafes and patios even if they don’t buy drinks and store bathrooms are available to everyone.
“Any person who enters our spaces, including patios, cafes and restrooms, regardless of whether they make a purchase, is considered a customer,” Starbucks said in an email to employees.
One of the men asked to use the bathroom, but an employee told him it was only for paying customers. When the pair then sat in the store without ordering anything, the manager called police and the men were arrested for trespassing. No charges were filed.
The revised Starbucks policy suggests a code of conduct for store visitors, who should use the spaces as intended, be considerate of others and act responsibly.
It also directs employees to a procedure for dealing with customers that behave in a “disruptive manner,” including guidance on how to approach disruptive customers. Employees who witness a situation that “presents an immediate danger or threat to partner or customer safety” are still instructed to call 911.
Earlier this month, Starbucks Chairman Howard Schultz, speaking at the Atlantic Council in Washington, teased the policy change.
He said the company used to have a “loose” policy of only allowing paying customers to use the bathroom, with the decision ultimately left to the store manager but stores would change that rule.
“We don’t want to become a public bathroom, but we’re going to make the right decision 100 percent of the time and give people the key because we don’t want anyone at Starbucks to feel as if we are not giving access to you to the bathroom because you are less than,” Schultz said. “We want you to be more than.”
The old policy and the decision by the Philadelphia store manager last month were “absolutely wrong in every way,” Schultz said.