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FORT LAUDERDALE, Fla. – When you call 911, it usually means you need help immediately.

However, employees at a Fort Lauderdale optometrist’s office say their calls for help went unanswered.

According to WSVN, a young man suffered a seizure at the office and passed out. When employees called 911, they never got through and didn’t receive a call back.

“First, they called from their office, no answer,” said Jared Goodman, an employee. “I called from my cellphone. Again, no answer. Other people in the store tried calling and nobody picked up.”

The Sentinel reports that the only dispatcher available at the time was busy placing a seven-minute long order to Poppy’s Pizza.

“Let me have one slice of cheese pizza. Let me have a lunch special, the pizza lunch special- two cheese pizzas and a Coke. Let me have the lunch special – two pepperonis and a Coke. Let me have one slice of pepperoni pizza. Let me have a, I guess a cup of, what is it? Pasta fagioli,” the dispatcher was recorded as saying. “Let me have a tuna mini on white bread, provolone cheese. Let me have onions and tomatoes, sale and pepper. I guess, oil and vinegar.”

Officials with the Broward Sheriff’s Office told WSVN that the dispatcher admitted to her mistake and received a written reprimand.

“When we were made aware of the complaint, immediate action was taken. An internal affairs investigation was conducted and determined the employee did violate agency policy. As a result, she was disciplined,” a statement from the sheriff’s office said.

The young man who passed out regained consciousness and is OK.