Alternative ways to pay bills while Oklahoma City’s website is down

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OKLAHOMA CITY – The Oklahoma City government website is still under attack and city leaders are doing everything in their power to protect customers.

Along with providing information on city services, it also is a place for residents to pay their bills.

While the site is down, experts say there are other ways to pay.

Pay Site kiosks are set up all over the metro, including the city’s main office building, 7-Eleven stores and metro Homeland grocery stores.

“It works for me,” said Shawntee Hopkins.

“Begin here, touch the screen,” said Rica Phillips, Homeland front end manager. “You can do anything from Cox Communications, to OG&E, OEC, natural gas, also the water and trash for Oklahoma City.”

Experts say the kiosks are an alternative way to pay bills while the website is down.

The site went down on Tuesday following a cyber attack.

“It was from an attack, DDOS, distributed denial of service,” said Ian Anderson, IT security manager with Oklahoma City.

Anderson describes DDOS as a whole array of computers across the world working together to flood a web server with traffic.

For those who use the city’s website to pay utilities, city officials say their private information is not jeopardized.

“Their personal information for their utility bill is safe,” said Debbie Ragan, spokesperson with the utilities department.

Even if you access your bill through, you’re redirected to a secure location.

“Once they go to our site, they’re no longer on, it’s a separate program,” said Ragan.

A relief for many as authorities continue to try and track down who is responsible for this website mess.

Apart from the Pay Site kiosks, you can go to the main office building at 420 W. Main to pay city bills in person or visit Western Union locations.

Parking tickets or court dues can be paid by phone or in person at the court administration building, located at  700 Couch Dr.

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