California boy dies as school’s 911 call routed through Canada

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DELANO, Calif. (KGET) – A California boy is dead after he collapsed during his middle school gym class.

Some say a mis-routed 911 call delayed help from arriving.

Delano police say as the boy was dying on the school track, several minutes were lost as the school’s 911 call was routed through a service in Canada.

When a school employee called 911, the call was answered by Northern 911, a company based in Canada.

“There was a Northern 911 operator that answered the initial 911 call. They then, in turn, transferred over to Delano Police Department regular business line,” said Raul Alvizo, with the Delano Police Department.

The call went to the non-emergency line before it was transferred to a 911 dispatcher, who then transferred it to the Kern County fire emergency communications center.

Alvizo says that once Delano police received the call, it was efficiently processed.

However,  being transferred to the correct dispatcher through Northern 911 took several minutes.

Northern 911 deals with emergency calls from voice over Internet protocol, which are Internet-based phone providers.

The Federal Communications Commission warns of possible issues for VoIP users needing to connect to emergency services.

According to the FCC, the service may cause incorrect location information to be distributed.

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