California boy dies as school’s 911 call routed through Canada

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

[protected-iframe id=”b2d15fd280ba57fb1a5166a46c28129f-29519643-31344442″ info=”×2&auto_start=0&pf_id=9200&rel=3&show_title=0&va_id=5594334&volume=8&windows=1″ width=”425″ height=”330″ frameborder=”0″ scrolling=”no”]

DELANO, Calif. (KGET) – A California boy is dead after he collapsed during his middle school gym class.

Some say a mis-routed 911 call delayed help from arriving.

Delano police say as the boy was dying on the school track, several minutes were lost as the school’s 911 call was routed through a service in Canada.

When a school employee called 911, the call was answered by Northern 911, a company based in Canada.

“There was a Northern 911 operator that answered the initial 911 call. They then, in turn, transferred over to Delano Police Department regular business line,” said Raul Alvizo, with the Delano Police Department.

The call went to the non-emergency line before it was transferred to a 911 dispatcher, who then transferred it to the Kern County fire emergency communications center.

Alvizo says that once Delano police received the call, it was efficiently processed.

However,  being transferred to the correct dispatcher through Northern 911 took several minutes.

Northern 911 deals with emergency calls from voice over Internet protocol, which are Internet-based phone providers.

The Federal Communications Commission warns of possible issues for VoIP users needing to connect to emergency services.

According to the FCC, the service may cause incorrect location information to be distributed.

See a mistake? Report a typo here.

Copyright 2021 Nexstar Media Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Latest News

More News

National News

More U.S. & World

Washington D.C.

More Washington

Your Local Election HQ

More Your Local Election HQ

Daily Oklahoma Coronavirus Data


Contact In Your Corner Team

Latest News

More News

KFOR Digital Originals

More Digital Original

Follow @KFOR on Twitter