‘Deal with it yourself’: Dispatcher hangs up on 911 caller trying to keep gunshot victim alive

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

[protected-iframe id=”4e9a4806964862422da6d4dddbd1d2d7-29519643-62065474″ info=”http://player.theplatform.com/p/2E2eJC/nbcNewsOffsite?guid=nn_mal_newmexico_911_150728″ width=”635″ height=”500″ frameborder=”0″ scrolling=”no”]

ALBUQUERQUE, N.M. – A 911 dispatcher in New Mexico has been removed from the dispatch center after allegedly hanging up on a woman trying to keep a gunshot victim alive.

Authorities say Matthew Sanchez was working at the Albuquerque dispatch center when he received a call about 17-year-old Jaydon Chavez-Silver being shot.

When the caller cursed on the phone, Sanchez hung up on her.

Caller: I’m keeping him alive…

Dispatcher: Is he not breathing?

Caller: Barely. Take one more breath – there you go, Jaydon….. Stay with me, stay with me, ok. Good job, Jaydon.

Dispatcher: Is he breathing?

Caller: He is barely breathing. How may times do I have to f**king tell you?

Dispatcher: Ok, you know what ma’am? You can deal with it yourself. I’m not going to deal with this, ok.

Caller: No! My friend is dying!….

Chavez-Silver eventually died from his injuries.

The teen was reportedly sitting on the kitchen counter at a party when police say someone walked or drove by the home and fired up to six shots into the house, striking him.

According to NBC News, Sanchez was with the fire department for 10 years, and was a dispatcher for the last three years and five months.

Officials have launched an investigation to find out if other calls have been handled in a similar manner.

After being removed from the dispatch center, Sanchez submitted his resignation, a city spokesperson said.

Data pix.


Report a typo



Latest News

More News

National News

More National

Washington D.C.

More Washington DC

Your Local Election HQ

More Your Local Election HQ

Latest News

More News


KFOR Podcasts

More Podcasts

Follow @KFOR on Twitter