ANNE ARUNDEL COUNTY, Md. – A 911 dispatcher has been disciplined for the way he handled a distraught teenager who was watching her father die.
“Ma’am! Ma’am! Please stop yelling! Stop yelling, please,” the 911 dispatcher said.
While on the phone, her father was dying on the side on the road.
Dispatcher: “So, two people were struck?”
Caller: “Yeah, they both laying, they just laying…”
Dispatcher: “Okay, let’s stop whining, okay? Let’s stop whining. It’s hard to understand you.”
“We think the dispatcher, in his effort to ascertain information from the caller, used a poor choice of words,” said Capt. Russ Davies, with the Anne Arundel County Fire Department. “As a result of this, the dispatcher has been moved to a position in the department where he will not have contact with the public.”
First responders were able to find the crash by tracking the teen’s cell phone.
However, police were not able to find the hit-and-run driver who killed the girl’s father.
“My father’s laying on her…and they’re just laying there. They’re just laying there. There’s nothing,” the teen said on the 911 call.
“Is there someone else there I can talk to because it’s so hard to…” the dispatcher responded.
“It’s only my little brother! It’s only my little brother and I’m talking better than him right now,” she said.
Officials say that while the dispatcher handled the call improperly, there was no delay for emergency crews.