EDMOND, Okla. – Residents said their water bills skyrocketed over the past month, and city officials admit there was an issue with the meter reading.
“It doesn’t seem like they’re taking this seriously, and this is a serious situation,” said Robin Howser, an Edmond resident.
Howser said she was shocked to find her utility bill had doubled in just one month.
“It said our usage went from 6,000 gallons in one month with no changes in our water bill to 39,000 gallons,” Howser said.
Howser said that isn’t possible because she and her husband don’t even stay at their home on the weekends, often leaving for their lake house.
The Howsers aren’t alone.
Dozens of people took to the neighborhood app ‘Nextdoor’ to share similar stories.
“It was 55,000 gallons for just that month, and the problem is for the summer we were gone 5-6 weeks out of the summer. We were out of state,” said Marla Ybarra.
City officials said they’re aware of the issue.
“Over the last three months, we did not get an accurate reading from their meters. When we finally got the accurate reading from that meter, it gave us a number. So, the number based on what we knew was the last accurate reading and the most current accurate reading, we know that that much was used,” said Casey Moore, Public Information Officer for the city of Edmond.
The city acknowledges residents weren’t properly billed.
As a result, they’ll pay more this month but, next month, their bills should return to what they were a few months ago.
They’ll be credited for that extra money from this month on that next bill.
“I don’t plan on doubling my water and electricity bill in one month from $300 to $600, and there’s a lot of people in the neighborhood that are in that same situation,” Howser said.
The city said they’ll be working with residents on payment arrangements if need be.
Residents told us they were told a meter reader was not reading the meters for a few months but estimating usage.
However, city officials cannot confirm that.
City officials say they’re taking this very seriously and if anyone has any questions they can call 405-359-4541.