Grandma, five kids without power told it was their responsibility to trim branches

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Thousands of metro residents are still without power, including a mother of five who found out the hard was that it was her responsibility to clear all of the branches off the line before her power could be restored.

"We've been calling every day to tell them we had a down power line," said Teresa Burk.

Teresa Burk says her daughter and grand kids, have been without power for more than five days.

It wasn't until Wednesday night when OG&E told them their tree branches needed to be trimmed, away from the power line.

"Had we known that earlier we could have had everything back up and running for the kids," said Burk.

It's a big task for a single mother. Luckily, her family was able to help her out.

The trees are not even on the her property; they're in her neighbor’s yard.

That neighbor claimed OG&E never reached out to them to clear the branches, leaving the problem to the Burk family.

Burk said this situation could have been prevented if there were protocols set in place for residents.

"That they could put their expectations for the residents out there so they could be more proactive in a situation and help them serve us better and help them do their job more effectively and efficiently," said
Burk.

Despite the headache, the kids' grandma is hauling around these branches for a reason.

"The kids. The kids. Getting them back over here where they can kind of get back to some normalcy," said Burk.

Good news: the family said the mom and her five kids have power again.

Our crews did reach out to OG&E for a response about this particular situation.  We have not heard back.

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