Update: Busted mailboxes force tenants to go without mail

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UPDATE 3/9/18 - Crystal Wright says she can’t remember the time she got this excited about getting mail.

She and her neighbors at Spring Hill Apartments finally have new mailboxes and more importantly, the postman can deliver their mail to them now.

Remember, the U.S. Postal Service was refusing to put mail in the old, busted up mailboxes and the landlord was dragging his feet to repair or replace them, so the In Your Corner team did something about it.

That same day we alerted the property manager and her boss, an email finally went out to tenants, letting them know the mailboxes had been ordered and would be installed as quickly as possible.

They kept their word.

“We feel like we don't matter, so at least it helps, gives us some hope,” Crystal said.

It gives them some convenience too.

Now they don't have to figure out a way to get across town to the nearest post office to pick up their mail in person.

Despite the improvements to the mailboxes, Crystal says other repairs still aren't getting done, which has resulted in a mass exodus of tenants, like Beverly, in recent weeks.

Crystal and others could be next, but are feeling at peace with things.

She said, “Without y'all, it wouldn't have gotten done, so I appreciate [your] help.”

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OKLAHOMA CITY - 58-year-old Beverly Butler is not holding back.

“I've been there going on three years,” she said. “I shouldn't have to live like this.”

She is one of dozens of tenants who can't get their mail - no bills, no letters, nothing gets delivered.

The bank of broken boxes are worn slick by years of neglect.

The U.S. Postal Service flat out stopped delivery at Spring Hill Apartments more than a month ago.

The postman "must ensure the sanctity of the mail.”

The rules keep them from putting mail in a broken box.

Repairing or replacing the boxes is on the landlord.

“I've been there since 2015, [and] those mailboxes have been like that,” Butler said.

Another problem is tenants said no one is ever at the leasing office, even though the sign on the door says 9 to 5.

We heard the property manager spends most of her time at a sister property across town and that's where we found her.

“I can tell you we're in contact with the postmaster,” she said. “It's not like we're not doing anything.”

She told us they’re actively getting estimates for new mailboxes.

While tenants wait, if they want to get their mail, they have to figure out a way to get across town to the nearest post office to pick up in person.

Butler doesn’t have reliable transportation.

“I don't know no one,” Butler said.

The manager said she's splitting her time between properties.

We asked to talk to the owner.

We know Spring Hill Apartments is registered to AMG Realty Group based outside of Chicago. 

They bought the property three years ago and changed the name from Cherry Hill to Spring Hill.

You may remember, back then, they were evicting tenants so they could do repairs.

Fast forward three years and, by the looks of things, not much has changed.

“This hole has been in this lady's ceiling for over six months,” Butler said. “I had no hot water for seven weeks, [and] I got the city involved just to get hot water. That's sad.”

  • No one can seem to offer us a firm answer for replacing the mailboxes, although the manager said she hopes to have the new ones in by the end of the month.
  • The postal service will continue holding mail at its postal station, but it's no permanent solution.

We'll check back.

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