“Free trial” offer leaves woman itching to get back her cash

In Your Corner
This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.
Data pix.

OKLAHOMA CITY - Ann Brown said she and her husband saw an ad online for a 14-day free trial but it was the fake celebrity endorsement that really reeled them in. 

Ann said it made her think the products were connected to Joanna Gaines from the popular HGTV show, Fixer Upper.

“She's stopping being on television, and she's gone into beauty products,” Ann said.

Of course, it's not legit.

Gaines took to Instagram last summer calling out the fake ads and companies for illegally using her name. 

The In Your Corner bottom line is some companies will use fake endorsements and free trials to sign you up for more products, charging you every month until you cancel your subscription.

“They cancelled it, but they don't refund anything, so they've gotten what they wanted, which is $200 out of you,” Ann said.

Sean Rose, spokesperson for the Better Business Bureau of Central Oklahoma, said the "free trial" can come with a shipping and handling fee and, when you pay that, you're giving them your credit card information.

“You really need to read into the fine print and see, ‘Okay, so what defines free?’" he said. “’Was there a time period in which I have to accept or reject if I want to continue?’”

Ann keeps calling about a refund.

A customer care rep told the In Your Corner team they are bound by the policies in place for the products and are not able to refund previous charges.

We pressed them for more answers, and the rep hung up on us.

Ann's chalking this one up to experience.

Latest News

More News

National News

More National

Washington D.C.

More Washington

Your Local Election HQ

More Your Local Election HQ

Contact In Your Corner Team

Don't Miss

Latest News

More News

KFOR Digital Originals

More Digital Original


Follow @KFOR on Twitter