In Your Corner: Salvaged car puts family in big bind

In Your Corner
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UPDATE 4/3/15: You'll remember Jonelane Williams was a nervous wreck.

Someone backed into her car.

Even though it still drives fine, the car was declared a total loss by the other driver's insurance, Traders Insurance, and given a salvage title, which is common.

The Williams, who are sole caretakers of their three grandchildren, were in danger of losing their only reliable transportation and still didn't have enough money from the settlement check to pay off the note.

They were upside down in the car.

Jonelane works part-time.

Husband, Paul, is battling stage 4 liver cancer.

For weeks we've been in talks with "Traders Insurance" and the Williams' lender, "Coastal Credit."

"Traders" chief operating officer really went to bat for the family, letting them keep their car, while fattening up their settlement check.

“When I got renew my insurance policy, I'm changing to Traders,” Jonelane said. “I already made that decision.”

That's not all!

Coastal Credit agreed to write off the remaining balance on the note.

Their car is paid for!

It’s a huge weight off the family's shoulders.

 

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MIDWEST CITY, Okla. - Jonelane Williams is scared out of her mind.

“We're going to lose the car and not have anything at all,” she said.

Their car drives fine, but it's pretty banged up after the accident.

“A lady backed out of her driveway and hit it,” Jonelane said.

The other driver is insured through Traders Insurance.

Traders declared the Williams car a total loss because repairs to fix it cost more than the car is actually worth.

The Williams are backed into a corner.

The car has a salvage title, but the insurance company wants the car before they'll write the Williams a settlement check for the full amount. 

But even then it's still not enough to pay off their lien holder.

“Here I am carrying full coverage insurance on my automobile,” she said. “Somebody else hits me and then i'm getting everything taken away from me. It's just not fair.”

The family's desperate for reliable transportation.

Last summer husband, Paul, was diagnosed with stage 4 liver cancer. 

“Size of a tennis ball in my liver here,” he said. “On the outside here [is] a mass.”

Jonelane doesn’t know what they’ll do without a car.

She said, “He has to get back and forth to the doctor.”

The Williams are sole providers for their three grandchildren.

Jonelane works part-time and the family receives income from Paul’s social security disability check.

“By the time we pay all of our utilities and pay for our insurance and car we don't have any money left to pay anything else,” Jonelane said. “We can't get another car. We can't get financed. I don't know what we're going to do.” 

This was a first for the In Your Corner team.

We alerted Traders Insurance of what the Williams family is going through right now.

Not only is the insurance company working to help them keep their car, but Chief Operating Officer and General Counsel, Patrick Concannon, pledged a large charitable donation for the family saying, "While we can't fix the cause of their heavy hearts, we hope that our caring can provide relief and hope."

We didn't stop there.

In Your Corner reporter, Scott Hines, asked my friends to pitch in too.

They raised more than $1,100 for the family.   

It’s a big boost for a family crippled by this terrible disease.

“Somebody's watching over us,” Jonelane said. “That's for sure.”

We'll keep you posted on things.

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