“Makes you feel like you’ve been robbed from something,” Family warns of scam targeting AT&T customers

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Oklahomans are warning of a scam targeting AT&T customers.

Some law enforcement agencies said it is a new one to them.

Karen Wilson and her daughter, Laydin, said they feel violated after someone hacked into their AT&T family plan Monday.

“Makes you feel like you’ve been robbed from something, from your security,” Laydin said.

“It’s scary to think about all the ways that they’re able to do that these days,” Karen said.

Karen’s daughter-in-law got a call from what appeared to be a customer service agent.

AT&T’s name and number popped up on the caller ID, and the caller seemed professional and legitimate.

“Saying they would like to do a short survey and credit would be added to our account," Karen said. "They asked her to verify the account by giving the last four of the social and your zip code, so she did that."

It sounded like a good deal but, hours later, their phones were disconnected.

They checked in with AT&T and saw a strange name added to their account.

“They had gone to an Apple store in Washington and got three iPhones on our account,” Karen said.

They said AT&T removed the stranger and reactivated their phones.

Soon after, Karen took to social media to warn other customers.

She was amazed at how many others said they had also been targeted.

“Had we had that knowledge ahead of time - to beware that this could happen, we wouldn’t have done it for sure,” Karen said.

AT&T sent us the following statement.

"AT&T will not call and ask for account information. If you suspect you've been a victim of a scam involving your wireless account, please contact AT&T's Global Fraud Management Organization at 877-844-5584. Additional tips on avoiding scams are available here or on the FCC's website."

AT&T adds the company has not been hacked, but this is what is called a 'spoofing' scam.

If you think you have been scammed, you are also advised to inform your local law enforcement agency.

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