NEW YORK — Southwest Airlines warned customers Sunday that “technical issues” are requiring the airline to check-in customers manually, causing longer wait times.
We apologize for this morning's technical issues. We are working to restore service to our Customers, and we appreciate your patience.
— Southwest Airlines (@SouthwestAir) October 11, 2015
The company warned fliers to arrive “at least two hours prior to their scheduled departures to help minimize delays,” spokeswoman Michelle Agnew said in a statement.
JUST IN: Statement from Southwest Airlines on flight delays pic.twitter.com/0sevifBYAW
— WFAA (@wfaa) October 11, 2015
“We’re experiencing technology issues today which are requiring us to process Customers manually as they arrive at airports for travel,” Agnew added.
Southwest Airlines is manual processing passengers and issuing hand-written tickets pic.twitter.com/kW7dcyUh86
— LA Airport PD (@LAAirportPD) October 11, 2015
She said about 100 Southwest flights were delayed Sunday morning. The airline has 3600 scheduled throughout the day. Customers are encouraged to use swamedia.com for updates.
— Jeremy K. Gover (@govertime) October 11, 2015
In Oklahoma City, airline employees are manually checking customers’ credit card information and confirmation numbers to make the process quick and efficient.
Southwest’s technical difficulties come just three months after a glitch at United Airlines grounded 4,900 scheduled flights.